Cancellation and Refund Policy

All sales for in stock and Special Request items are final and cannot be canceled once your order is submitted. Pre-orders, excluding Special Request items, may be cancelled up to 7 days after placing your order and will incur a 15% cancellation fee. If you want to cancel an order and some items are in stock, we will ship the in-stock items and refund accordingly. All sales for in-stock items are final.

Please review your purchase before submitting your order to ensure quantities ordered. We are not able to update quantities, add or remove items. 

PRODUCT DELAYS or CANCELATIONS FROM THE MANUFACTURER

All Pre-Order items are given an estimate from the manufacture and are subject to change. We are not in control of when we receive product and ask for patience in the event of a delay. Full refunds will be made available to items which are cancelled by the manufacturer or have been delayed at minimum 6 months past the original estimated arrival month.   

QUANTITY LIMITS

We reserve the right to limit quantities. Products may be limited per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other order attribute.

Orders found to exceed the limit placed on an item may be canceled after the order is placed. If an order is canceled, a pending charge may appear on your statement, which will reverse within 3-7 business days, however this timeframe can vary depending on the financial institution.

Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try and bypass our product limits in any other way may have all orders canceled and/or be blocked from making future purchases.

BULK PURCHASES

Hyperdrive reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and return applicable to Bulk Purchases. 

Promotions or promotional coupon codes may not apply to Bulk Purchases. Bulk Purchases are not eligible for free shipping offers.

A shipping surcharge may be applied to bulk purchases.

Checkout with PayPal Express

Any sort of cancellation due to restrictions on quantity, bulk, or any other situation that warrants that used PayPal Express as checkout, will not be refunded the fees PayPal takes out for themselves as we do not get that back. 

Orders Flagged with a chance of Fraud

Orders which Shopify triggers with a risk of fraud will be cancelled and refunded minus associated credit card, PayPal, or other transactional cost as we do not get that back.